A: Preserving your VHS-C tapes with EachMoment is simple and secure:

1. Order & Receive Your Memory Box: Use our online quote tool, select 'VHS-C tapes', and pay just £10 deposit. Your free, reinforced Memory Box is dispatched for next-day delivery*.

2. Pack Your VHS-C Tapes: Carefully pack your tapes into the Memory Box, using the provided protective materials. No need to pre-clean them!

3. Secure Courier Collection: Arrange a free, secure courier collection via our online portal. Your Memory Box is safely transported to our UK headquarters.

4. Tape Assessment & Invoice (or Refund): Upon arrival, our experts assess your tapes and issue an online invoice for any adjustments or a refund if applicable.

5. Professional Restoration & Digitisation: Post-payment, your VHS-C tapes undergo professional cleaning, restoration, and digitisation using broadcast-quality equipment.

6. Quality Control & Digital Preparation: Your digitised videos undergo rigorous quality checks and are prepared for your chosen output format (Cloud Album, USB, or DVD).

7. Secure Return of Originals & Digital Copies: Your original VHS-C tapes and digital copies are securely returned to you via courier.

8. Relive & Share Your Memories: Enjoy and share your revitalised memories on any digital device!

*Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.

A: We expertly convert all types of VHS-C tapes to digital, including:

1. Standard VHS-C

2. S-VHS-C

Unsure of your exact format? Don't worry! Simply send us your tapes in our Memory Box, and our specialists will identify them. We handle VHS-C tapes in any condition, including those that are scratched, faded, or even slightly damaged.

A: It's common to find more tapes than expected! Our process is designed for flexibility:

1. Estimate & Start: Use our quote tool to estimate your VHS-C tapes and pay the £10 deposit to receive your Memory Box.

2. Pack All Your Tapes: When your Memory Box arrives, pack all your VHS-C tapes, even if it's more than you initially thought.

3. Assessment at Our Lab: Our experts will accurately count and assess all tapes upon arrival at our lab.

4. Fair Invoice or Refund: We'll send you a clear online invoice for any additional tapes or issue a refund if applicable. You only pay for the final count of tapes after we've received and assessed them. This ensures you can send all your tapes without upfront overestimation and only pay for what you actually have converted.

A: We offer multiple convenient options for receiving your digitised VHS-C videos:

1. Free Cloud Album (Included):

* Instant online access to your digitised videos.

* Easily share with family and friends worldwide.

* Stream on any device – smartphones, tablets, computers, Smart TVs.

* Secure cloud backup of your precious memories.

2. Premium USB Drive (Popular):

* Elegant crystal USB drive in a gift box.

* Ideal for gifting and special occasions.

* High-quality digital files for modern devices.

3. Classic USB Drive (Robust Backup):

* Durable steel USB drive for long-term storage.

* Reliable physical backup of your memories.

4. DVD Set (Traditional):

* Playable on any standard DVD player.

* Familiar format, especially for older TVs.

* Custom DVD menus and chapter markers.

Many customers choose a combination, such as Cloud Album for immediate sharing and a Premium USB for safekeeping and gifting.

A: The safety of your VHS-C tapes is our utmost priority. We've implemented a robust security system:

1. Secure Memory Box Transport:

* Our Memory Box is crush-proof, protecting tapes from physical damage.

* We have a perfect record of zero tapes damaged in transit.

2. Premium Courier Service:

* We use a premium courier division trusted for sensitive materials like exam papers and passports.

* Real-time tracking from collection to return.

* Zero lost items in our history.

3. State-of-the-Art Lab Security:

* Unique QR code tracking for each tape from arrival.

* 24/7 monitored, climate-controlled lab.

* Professional handling by trained technicians.

* Regular equipment maintenance for safe digitisation.

We are proud to have never lost or damaged a single customer's VHS-C tape. Your memories are in the safest possible hands.

A: It's perfectly normal not to know what's on every VHS-C tape! Here's our approach:

1. Refund for Blank Tapes: If a tape is blank, you'll receive a full refund for that tape.

2. We Digitize Everything: If there's any footage at all, we'll digitise it, regardless of:

* Length of footage (even short clips)

* Unlabeled or unknown content

* Mixed recordings on a single tape

Many customers rediscover forgotten family moments and precious memories they didn't even know they had. Our restoration process can even reveal details not easily visible when watching the original tapes!

A: Yes, absolutely! We specialise in restoring aged and damaged VHS-C tapes. Here's what we can handle:

* Faded or colour-shifted tapes

* Scratched or marked tapes

* Brittle or stiff tapes

* Dirty or dusty tapes

* Spliced or repaired tapes

* Water-damaged tapes

* Mouldy tapes (in most cases)

Our Restoration Process:

1. Expert Assessment: Each tape is carefully evaluated by our specialists.

2. Professional Cleaning & Restoration: We use broadcast-quality VCRs and commercial-grade equipment. Tapes are physically cleaned to remove dust and mould, enhancing tape and signal quality. We address issues like sticky shed syndrome if present.

3. Archive-Grade Technology: We use specialised cleaning and restoration technology.

4. Physical Repairs: We perform necessary physical repairs, such as fixing splices or tape stiffness.

5. Digitisation & Quality Check: After restoration, tapes are digitised with meticulous attention to detail.

No Extra Restoration Cost: All basic restoration is included in our standard pricing. In the rare event a tape is beyond recovery (less than 1% of cases), you'll receive a refund for that tape. The sooner you digitise your VHS-C tapes, the better the chance of successful preservation!

A: We offer two processing options for VHS-C digitisation:

1. Standard Processing:

* Typically 3-4 weeks from when your Memory Box arrives at our lab.

* Includes thorough cleaning, restoration, and frame-by-frame digitisation.

* Each tape receives individual attention and quality control.

2. Rush Processing (Optional):

* Expedited service, completed in 1-2 weeks.

* Same high-quality restoration and digitisation standards.

* Ideal for urgent needs or special occasions.

Processing time can vary based on:

* Number of VHS-C tapes in your order.

* Condition of the tapes (more restoration needed for damaged tapes).

* Current lab workload.

We provide order tracking updates, and you can monitor your tapes' progress via our online Status Tracking system. We prioritise quality and never rush the careful handling your precious memories deserve.

A: Yes! We make it easy to watch your digitised VHS-C videos on any TV:

Smart TV Options:

* Cloud Album Streaming: Access your videos directly from your free Cloud Album app on compatible Smart TVs.

* USB Playback: Simply plug in your USB drive (Premium or Classic) into your Smart TV's USB port and use the TV's media player to watch.

Standard TV Options:

* HDMI Connection: Connect any device (laptop, media player, etc.) to your TV via HDMI and play your digital files.

* DVD Playback: Use your DVD set in any standard DVD player connected to your TV.

Many families enjoy gathering to watch their newly digitised memories together on their TVs, reliving those special moments in a comfortable setting. Modern TVs will display your digitised VHS-C videos in enhanced clarity compared to the original VHS-C playback!

A: Our '3-way secure courier' service provides complete peace of mind and convenience for your VHS-C digitisation order. It covers three essential stages:

1. Memory Box Delivery to You: We securely deliver your free, specially designed Memory Box directly to your home, ready for you to pack your VHS-C tapes.

2. Memory Box Collection from You: Once packed, our secure courier collects your filled Memory Box from your doorstep and safely transports it to our specialised digitisation lab.

3. Return Delivery to You: After digitisation, we securely return your original VHS-C tapes and your chosen digital copies (USB, DVD, or access to your Cloud Album) back to your address via the same trusted courier.

This comprehensive service ensures the safe and tracked transportation of your precious memories throughout the entire process, from your home back to your home.

A: Yes! Our premium 3-way secure courier service is provided completely free of charge for all VHS-C digitisation orders with a total digitisation spend of £59.99 or more. For orders below £50.00, a £25 charge applies for the 3-way secure courier service. This means that for most orders, you benefit from free, secure, and convenient collection and return of your valuable VHS-C tapes.

A: Our Rush Processing service is available for customers who need their VHS-C tapes digitised faster than our standard turnaround time. The Rush Processing fee is tiered based on your total order spend:

| Order Spend | Rush Processing Fee |

|---------------------|---------------------|

| £<50 | £20.00 |

| £50+ | £20.00 |

| £100+ | £50.00 |

| £200+ | £75.00 |

| £300+ | £100.00 |

| £400+ | £150.00 |

With Rush Processing, we aim to complete your VHS-C digitisation order within 1 to 2 weeks from receiving your Memory Box, compared to our standard 3-4 week timeframe. You can select Rush Processing during the online order process.

A: Yes, we offer generous bulk discounts for larger VHS-C tape digitisation orders. The more tapes you convert, the more you save! Our discount structure is as follows:

| Spend* | Discount |

|------------|----------|

| £50+ | 10% |

| £100+ | 15% |

| £200+ | 20% |

| £300+ | 25% |

| £400+ | 30% |

*Applies to your total digitisation spend, excluding Rush Processing fees. Discounts are automatically calculated and applied in our online quote tool as you add more VHS-C tapes to your order. You'll see the savings reflected in your order summary before you proceed to checkout.

A: Our Free Memory Box is your all-in-one solution for safely sending us your VHS-C tapes for digitisation. It includes:

* Crush-Proof Box: Robust, reinforced cardboard box designed to protect your delicate VHS-C tapes during transit.

* Welcome Guide: Clear, step-by-step instructions on how to pack your tapes and arrange collection.

* Prepaid Return Label: Included for hassle-free return shipping of your original tapes and digital copies.

* Tape Identification Stickers & 'Name-It Sheet': Tools to help you organise and label your tapes for personalised digital file titles.

The Memory Box is delivered to you free of charge (just a £10 deposit to start) and is designed for maximum convenience and protection of your precious VHS-C memories.

A: Our standard turnaround time for VHS-C digitisation is generally 3-4 weeks from the date your Memory Box arrives at our digitisation lab. This timeframe allows us to perform thorough inspection, professional cleaning and restoration, high-quality digitisation, stringent quality control checks, and secure return shipping of your original VHS-C tapes and digital media. We are committed to delivering the highest quality results and take the necessary time to ensure your memories are preserved to the best possible standard.

A: Yes! We provide real-time tracking for your VHS-C digitisation order. Once your Memory Box is collected by our courier, you will receive a unique tracking link via email. This link allows you to monitor your tapes' journey every step of the way – from arrival at our lab, through the digitisation process, to dispatch and final delivery back to you. You can check the status of your order anytime online or contact our customer support team for assistance.

A: We employ multiple layers of security to protect your irreplaceable VHS-C memories:

* Physical Security:

* Crush-proof Memory Box for safe transport.

* Secure courier service (used for passports and exam papers).

* Restricted access and 24/7 monitoring at our lab.

* Data Security:

* Secure digital storage with data backups.

* Industry-leading encryption for Cloud Album storage.

* Chain of Custody:

* Unique QR code assigned to each VHS-C tape for tracking.

* Continuous monitoring throughout the digitisation process.

We have a proven track record of never losing or damaging a customer's order, ensuring your memories are always safe with EachMoment.

A: Our policy for blank or unplayable VHS-C tapes is customer-friendly:

* Blank Tapes: If a VHS-C tape is found to be completely blank, you will receive a full refund for the digitisation cost of that tape, automatically.

* Unplayable Tapes: In the rare instance that a VHS-C tape is severely damaged and unplayable despite our restoration efforts (less than 1% of cases), we will also refund the digitisation cost for that tape. We will always contact you to discuss the situation before processing any refunds for unplayable tapes.

We strive for transparency and fairness, ensuring you only pay for successfully digitised content.

A: Currently, our standard VHS-C to digital conversion service, including the free Memory Box and 3-way secure courier, is primarily available within the UK. For international inquiries, please contact our customer support team directly at hello@eachmoment.co.uk or 01603 361 584. We are happy to discuss potential options and any associated shipping costs for customers outside of the UK who wish to use our services to preserve their VHS-C memories.

A: Yes, absolutely! You can easily order additional copies of your digitised VHS-C videos on USB drives or DVD sets. This is a popular option for sharing your precious memories with family members, creating backup copies, or for gifting purposes. You can specify the number of extra copies you require during the initial ordering process, or you can contact us after your order is complete to add more copies. We offer both Premium and Classic USB drive options, as well as DVD sets, to suit your needs.

A: We accept a wide range of payment methods for your convenience:

* Major Credit and Debit Cards: Visa, Mastercard, American Express

* Secure Online Payments: via our website's secure checkout system

You only need to pay a £10 deposit to initiate your VHS-C to digital conversion order and receive your free Memory Box. The remaining balance is invoiced after we have received and assessed your VHS-C tapes at our lab. We ensure a secure and straightforward payment process.

A: Yes, EachMoment is fully equipped to handle VHS-C digitisation orders of all sizes, including large and bulk orders. We regularly work with families with extensive home video archives, as well as organisations and businesses with large collections of VHS-C tapes. Our Memory Box system, secure courier network, and dedicated lab facilities are designed to efficiently process high volumes of media. We also offer dedicated project managers for orders exceeding 50 VHS-C tapes to ensure smooth handling and communication. And remember, we offer attractive bulk discounts for larger orders, making it even more cost-effective to digitise your entire VHS-C collection.

A: We are committed to your complete satisfaction with our VHS-C digitisation service. We offer a 100% satisfaction guarantee. If, for any reason, you are not fully delighted with the quality of your restored and digitised VHS-C tapes, please contact our customer support team. We will do everything within our power to address your concerns and resolve any issues. This may include re-digitising your tapes or providing alternative output formats. If we are unable to resolve the matter to your satisfaction, we will offer a full refund for your VHS-C digitisation order. Your happiness and the preservation of your memories are our top priorities.

A: Our friendly and knowledgeable customer support team is readily available to assist you with any questions or concerns you may have regarding VHS-C to digital conversion. You can reach us through the following channels:

* Phone: Call us directly at 01603 361 584 to speak to a representative.

* Email: Send us an email to hello@eachmoment.co.uk, and we'll get back to you promptly.

* Contact Form: Visit our website's Contact Us page and fill out the contact form. We aim to respond to all inquiries within 24 hours.

We are here to provide support and guidance throughout your VHS-C digitisation journey.

A: At EachMoment, we utilise industry-leading, broadcast-quality equipment for VHS-C to digital conversion to ensure the highest possible fidelity and preservation of your precious memories. Our key equipment includes:

* Professional Broadcast-Grade VCRs: We use top-of-the-line VCRs such as JVC SR-W500U Super VHS decks and Sony EV-S9000E 8mm/Hi8 playback systems. These VCRs are specifically designed for professional video playback and offer superior signal processing, stability, and reduced noise compared to consumer-grade VCRs. The Time Base Corrector (TBC) built into these decks is crucial for stabilising the video signal from aging VHS-C tapes, correcting timing errors, and eliminating jitter, resulting in a clearer and more stable digital transfer.

* High-Quality Analogue-to-Digital Converters: We employ professional-grade A/D converters to capture the analogue video signal from the VCRs and convert it into a digital format. These converters are chosen for their high bit-depth and sampling rates, ensuring accurate and detailed capture of the original video information. This minimises loss of quality during the conversion process and preserves the nuances of colour and detail in your VHS-C tapes.

* Frame-by-Frame Capture Systems: Our digitisation process involves capturing each frame of your VHS-C tape individually. This method, unlike real-time capture, allows for meticulous quality control and optimisation at each frame level. It also enables us to apply advanced restoration techniques and corrections with greater precision.

* DaVinci Resolve Colour Grading Software: We use DaVinci Resolve, the industry-standard software for colour correction and grading. This allows our technicians to fine-tune the colour balance, contrast, and brightness of your digitised videos, revitalising faded colours and enhancing the overall visual quality to closely match the original recordings.

By using this professional-grade equipment and meticulous process, EachMoment ensures that your VHS-C to digital conversion is of the highest possible quality, preserving your precious memories with exceptional clarity, detail, and colour accuracy for generations to come.